Privacy Policy

Data Privacy Principles and Utilization of Personal Data

We, are pleased that you are visiting our website and we would like to provide you with some information about the collection, processing and use of personal data when using this website. collects, processes and uses personal data exclusively according to this data privacy statement and within the scope of statutory authorization. If you need further information or have any questions about how Trivagohotels handles data privacy, please contact

General Information about Data Privacy

Unless stated otherwise in the following sections, no personal data will be collected, processed or used while using this website.


By using the link “Contact”, you can send us enquiries of a general nature. To process these data, we will collect your contact details (name and email address). We will store both these data and the correspondence transferred by us and use them exclusively for the purpose for which you transferred it to us and in order to improve our service.

Connection information

When you access our website, particular information is transmitted by a standard procedure, such as the IP address, type and version of the web browser used, the operating system used, the website where you came from and the time of visiting the website. As a rule, we will analyse these data only statistically in order to prevent errors and to improve our services. Only in the event of potential abuse related to bookings, we would use the connection information to facilitate the identification of the responsible person.


If you decide to become active in the Trivagohotels Community, for instance by uploading photos or by creating texts such as reviews and descriptions, you will decide yourself which personal data will be visible to both and all visitors of the platform. You may change these settings at any time. Trivagohotels will not disclose any personal data unless you have given us your explicit prior approval. If you participate in the Trivagohotels Content Community, payout of your earned miles requires that you provide your bank details. We need these details in order to pay out when you wish us to do so the miles you have collected. Alternatively, you may also select PayPal or Skrill as a payment mode. The Trivagohotels user account and the information contained therein are encrypted with a password, so that the user alone can access such personal data. This user profile can be edited by the user at any time.

Hotel Manager Function

Hoteliers can manage their hotel by using the hotel manager function. The use of this function requires registration. The data will be used solely to implement the contractual relations between Trivagohotels and the hoteliers. These data will not be forwarded to third parties.

Express Booking

In individual cases, offers can be booked with the respective Advertiser through “Trivagohotels Express Booking” via a direct interface on the relevant booking site. During this procedure, Trivagohotels collects specific data of its users – such as the name, address, and credit card details – on behalf of the hotel booking site that is the contracting partner of the user. Trivagohotels will then transfer these data to the relevant hotel booking websites so that the user can then effectively file his/her offer to book the hotel room through Trivagohotels.


If you apply for a job with Trivagohotels, we collect, process and use of your personal data for the purpose of processing your online application. Your online application data is sent directly to the human resources department via an encrypted connection and is of course treated as confidential. We use the relevant technical and organisational methods to ensure that your personal data is treated in a confidential manner according to legal requirements.
If you have applied for a specific position and this has already been filled, or we consider you equally or more suitable for a different position, we would like to pass on your application within our company. Please inform us, if you do not wish for us to do so. Your personal data will be deleted immediately once the application process has ended, or after a maximum of 6 months, unless you expressly consent to your data being stored for a longer period of time.

Data Transmission

As a search engine, Trivagohotels only brokers the hotel deals of the relevant booking websites. Accordingly, a booking is made on the pages of the hotel booking website concerned. In each case you enter into a contract with the relevant booking website and not with Trivagohotels. Data will be collected there directly by the third party. Please also note the relevant data privacy statement of the booking website.
In the following cases, your data may be passed on to the competent authorities / courts:
• In certain cases, disclosure to national and international authorities and/or courts is required by law due to a prior administrative or court order. In these cases, the data are passed on in a manner complying with the legal requirements.
• Insofar as this is required in order to prevent illegal or potentially illegal acts, or to protect the rights, property or security of, the website or users of the website, and to protect such in in a legally admissible manner.
• In relation with a business transaction, such as the sale of a branch or a department, a merger, the consolidation or sale of assets or, in the unlikely event of insolvency, we may pass on your data to the competent authorities, the appointed insolvency trustee and/or the potential transaction partner.


The Trivagohotels website uses cookies. Cookies are text files saved on the user’s computer when visiting a website on the Internet.
We use so called ‘session cookies’, which, depending on the settings in your browser, will be deleted when the browser is closed.
We also use cookies that are used once a session is over (‘trans-session cookies’). These Cookies serve in particular to make our service more user-friendly and effective. Thanks to these files, it is possible, for instance, that you will be provided with information specifically tailored to your interests on the webpage currently being viewed. The sole purpose is to adjust our services to the users’ wishes as best as we can and to make for you the use of our website as convenient as possible.
You can prevent the use of cookies by not permitting them in your browser. You can change the relevant settings in your browser.

Social Media

On our website, we have integrated links to various social media services (Facebook, Google+, Twitter, Instagram, Xing, YouTube, Pinterest, Linkedin). By clicking on the relevant symbol or the full name, you will be redirected to the website of the relevant service.
If you select the symbol “Share” and select a corresponding social media service, you may publish an event (such as a specific search result) on the website of this service.
If you go to the link of a service below the text line “Follow us”, you can follow our activities on the platform of the relevant service.
On the social media service websites, the data privacy policies and terms of use of the relevant service apply. does not have any impact on the collection, processing, and use of data on these websites.


Trivagohotels implements technical and organizational security measures to safeguard stored personal data against inadvertent or deliberate manipulation, loss or destruction and against access by unauthorized persons. Our security measures are continuously improved in line with technological progress.